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FAQ

If you have questions regarding paying your bill, payment plans, payment options, or anything else related to your Pima student account, we’re here to help. 

Tuition Payments

When is my tuition payment due?

Tuition and fees must be paid in full by the published payment deadlines.

I often receive checks from my credit card company. Can I use the routing number and account number on these checks to make an e-check (ACH) payment?

Check with your specific credit card company. Some credit card companies do not honor checks used electronically. This may cause the check to be rejected, resulting in potential returned check fees, late payments, and/or dropped classes due to nonpayment.

Can I make a debit or credit card payment over the phone or through the mail?

No. We cannot accept credit card payments by phone or mail.

Is there a tuition payment plan available?

Yes, a payment plan is available for the current term. 

I am an Arizona resident. Why am I being charged out-of-state tuition?

Students seeking in-state tuition must meet legal requirements for both Arizona residency and U.S. citizenship. To verify in-state residency, you will need to complete a Verification of Lawful Presence Form online and upload the signed document to the Registrar File Upload through your MyPima. Accounts Receivable Services does not process Verification of Lawful Presence Forms. If you have questions about the status of your Verification of Lawful Presence Form, please contact the Admissions Office.

If I drop a class or the class is canceled will I get a refund?

You must drop your class or classes by the refund deadline to be eligible for a refund. Tuition paid by credit or a signature debit card is refunded back to the card. Tuition paid by cash or check is refunded by E-refund or Digital Check. If Pima cancels a class, you will be refunded all applicable tuition and fees for that class.

Where can I find my payment history, get my student account statement, or print an invoice?

You can access your payment history, student account statements, and invoices through MyAccountManager in MyPima. Once in MyAccount Manager select Payment History from the drop-down menu or select View Statement from the home page. Waivers and credits may also be included in the Payment column.

Why did my online payment fail?

Web Check (ACH) and card payments may be unsuccessful for numerous reasons. If you have reentered your payment information and still encounter an issue, you can contact Accounts Receivable Services at [email protected] for assistance. 


Service Fees

Why am I charged a service fee when paying with my debit or credit card through MyAccountManager?

Pima has contracted with a third-party company, PayPath, to provide secure debit/credit card processing services. The service fee is being charged by the third-party processor, not Pima. A 2.85% service fee (minimum fee of $3.00) applies to each debit/credit card payment made through MyAccountManager. The service fee for international transactions is 4.25%. The service fee is subject to change. You can avoid the service fee by paying with a web check (bank transfer from your checking or savings account).

If I make a debit or credit card payment in error, is the service fee refundable?

No. The service fee is not refundable even if the payment to which it relates is canceled, refunded, credited, or charged back.

Will the service fee that I am charged be included on my student account statement?

No. Pima does not receive any part of the service fee and it will not appear on your student account statement. The fee is charged and collected by the third-party company, PayPath, and will show as a separate charge on your credit card or bank statement.


Financial Holds

Why is there a financial hold on my student account?

If you have an outstanding debt with the College you will not be allowed to register for any classes until the debt is paid in full. You can pay your balance online or at any Accounts Receivable Services office. For more information about your debt, contact us.


Refunds

I am scheduled to receive financial aid funds. What is the credit balance refund process?

Review your student account by logging into your MyAccountManager (MyPima > Students > Register and Pay > MyAccountManager). If you see a credit balance (a negative dollar amount) your funds have been disbursed by the Financial Aid Office and are available to be refunded by Accounts Receivable Services. Credit balance refunds are processed weekly, typically on Thursday. Once the refund is initiated by our office, depending on the refund option you select, it may take up to ten business days to receive your funds. To expedite your refund, we suggest enrolling in E-refunds.  If you are unsure of your financial aid status, contact the Office of Financial Aid and Scholarships.

How will I receive my refund?

There are a few ways you can receive your refund:

  • eRefund: Enroll in this refund option by logging into your MyAccountManager to have your refund deposited directly into your savings or checking account with your bank routing and account number (MyPima > Students > Register and Pay > MyAccountManager)
  • Digital Check: If you are not enrolled in eRefunds, an email from our third-party partner, Checkbook, containing a link to your Digital Check will be sent directly to your Pima student email account for you to select your refund method. You can select Instant Deposit to initiate an Original Card Transaction (OCT) deposit to your debit card or enter your address to request a check be mailed to you. 

MyAccountManager shows a refund was issued but I haven’t received anything.

If you reviewed your MyAccountManager (MyPima > Students > Register and Pay > MyAccountManager) and see a refund entry, here are some things to check: 

  • If the refund is being initiated the same day please be aware that the processing time may vary and not be complete until the end of the business day. An email will be sent to your student email notifying you when your refund has been issued. 
  • If you have set up an eRefund profile in your MyAccountManager, you will receive an email notifying you the refund has been processed. Please monitor the bank account associated with your refund option. 
  • If you have not established a refund profile in your MyAccountManager, you will receive an email to your Pima student email account with the subject “Your refund has been submitted for processing.” This message notifies you that a second email will be sent containing a digital copy of your refund check. Please monitor your student email account for this email (often shortly after the first email) and make your refund selection. This email containing your Digital Check refund will come from our third-party vendor, Checkbook. 
Don’t see your question above? You can always contact us for additional support.
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