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Complaint Processes

In its goal to provide quality instruction and service, Pima Community College (PCC) provides students access to appropriate staff and administrators to resolve questions and concerns about PCC staff, policies, procedures or other actions or inactions of the College.

Students are strongly encouraged to resolve any concern by talking with the individual or faculty member and their supervisor if necessary.

Student Complaint Resource Liaisons

Liasons are available at each campus to provide assistance and explain complaint processes:

Desert Vista Campus:
Mariah Young
DV-studentresource@pima.edu
520.206.5306

Downtown Campus:
Danielle Johnson
DC-studentresource@pima.edu
520.206.7301

East Campus:
Rob Carey
EC-studentresource@pima.edu
520.206.7880

Northwest Campus:
Ed Gallagher
NW-studentresource@pima.edu
520.206.2126

West Campus:
Diane Miller
WC-studentresource@pima.edu
520.206.6072

File a Formal Complaint

If a student does not agree with the initial discussion and suggested resolution, the student may file a formal complaint. A complaint is a concern that a policy or procedure of the College has been incorrectly or unfairly applied, or a charge against a person’s behavior.

Use one of the methods below to discuss or file a formal complaint: 

Distance Education/Online Students Outside the State of Arizona 

Distance Education/Online Students Outside the State of Arizona can access the support of AZ SARA. Prior to registering a non-instructional complaint with AZ SARA Council, the student must complete PCC's official complaint process.

If an issue cannot be resolved by Pima Community College’s internal processes, students in online courses who reside in SARA states may choose to file a complaint with AZ SARA. Students residing in states not participating in SARA may appeal to their state of residence. Please see below to find the contact information for each state agency that would handle the complaint. You may also contact our accrediting agency, the Higher Learning Commission.

State

Where to File

THE HIGHER LEARNING COMMISSION

230 South LaSalle Street, Suite 7-500
Chicago, IL 60604
800.621.7440

ALABAMA

Alabama Commission on Higher Education

ALASKA

Alaska Commission on Postsecondary Education

ARIZONA

AZ SARA

ARKANSAS

Arkansas Department of Higher Education

CALIFORNIA

California Department of Consumer Affairs

COLORADO

Colorado Department of Higher Education

CONNECTICUT

Connecticut Office of Higher Education

DELAWARE

Delaware Department of Education

DISTRICT OF COLUMBIA

Office of the State Superintendent of Education

FLORIDA

Florida Department of Education

GEORGIA

Georgia Nonpublic Postsecondary Education Commission

HAWAII

Hawaii Post-Secondary Education Authorization Program

IDAHO

Idaho State Board of Education

ILLINOIS

Illinois Board of Higher Education

INDIANA

Indiana Commission for Higher Education

IOWA

Iowa College Aid

KANSAS

Kansas Board of Regents

KENTUCKY

Kentucky Council on Postsecondary Education

LOUISIANA

State of Louisiana Board of Regents

MAINE

State of Maine Department of Education

MARYLAND

Maryland Higher Education Commission

MASSACHUSETTS

Massachusetts Department of Higher Education

MICHIGAN

Michigan Department of Licensing & Regulatory Affairs

MINNESOTA

Minnesota Office of Higher Education

MISSISSIPPI

Mississippi Commission on College Accreditation

MISSOURI

Missouri Department of Higher Education

MONTANA

Montana Board of Regents

NEBRASKA

Nebraska's Coordinating Commission for Postsecondary Education

NEVADA

Nevada Commission on Postsecondary Education

NEW HAMPSHIRE

New Hampshire Department of Education

NEW JERSEY

State of New Jersey Office of the Secretary of Higher Education

NEW MEXICO

New Mexico Higher Education Department

NEW YORK

New York State Education Department
Office of College and University Evaluation

NORTH CAROLINA

University of North Carolina General Administration

NORTH DAKOTA

North Dakota University System

OHIO

Ohio Department of Higher Education

OKLAHOMA

Oklahoma State Regents for Higher Education

OREGON

Office of Degree Authorization

PENNSYLVANIA

Pennsylvania Department of Education

RHODE ISLAND

Rhode Island Council on Postsecondary Education

SOUTH CAROLINA

South Carolina Commission on Higher Education

SOUTH DAKOTA

South Dakota Board of Regents

TENNESSEE

Tennessee Higher Education Commission

TEXAS

Texas Higher Education Coordinating Board

UTAH

Utah System of Higher Education

U.S. VIRGIN ISLANDS

University of the Virgin Islands
Camille McKayle
Provost and Vice President for Academic Affairs
University of the Virgin Islands
#2 John Brewers Bay
St. Thomas, USVI 00802
Phone: 340-693-1200
Email: cmckayl@uvi.edu

VERMONT

Vermont Agency of Education

VIRGINIA

State Council of Higher Education for Virginia

WASHINGTON

Washington Student Achievement Council

WEST VIRGINIA

West Virginia Higher Education Policy Commission

WISCONSIN

Wisconsin Educational Approval Board

WYOMING

Wyoming Department of Education

Additional Policies and Resources

PCC has a policy that prohibits discrimination on the basis of race, color, national origin, religion, sex, sexual orientation, disability, age or on the basis of membership as set forth in Uniformed Services Employment and Reemployment Rights Act (USERRA), or any other basis which is proscribed by law in the administration of, and access to, its programs, services, and facilities. The policy applies to students, employees, and applicants for employment. 

Information on the Americans with Disabilities Act (ADA) and accommodations may be found on the Access and Disability Resources webpage. Information on Equal Employment and Affirmative Action may be found on the Equal Employment Opportunity (EEO) & Affirmative Action (AA) webpage.

Accrediting Agencies

Pima Community College is accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools.

Please note:  Academic or occupational programs that are either accredited or approved by an external entity may have policies or procedures that are different or more restrictive than those of the College. These policies or procedures will supersede any conflicting College policies or procedures.


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