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Program Outcomes - Medical Assistant Certificate

Upon successful completion of the Medical Assistant Certificate program, the learner will be able to:

1. Provide safe, caring, consistent patient care and staff interactions.
MDA 122, MDA 123, MDA 190A, MDA 190B
2. Promote and develop health and healing as part of a healthcare team.
MDA 120, MDA 121, MDA 127, MDA 190A, MDA 190B
3. Utilize critical thinking to resolve patient needs.
HCA 119, HCA 103, MDA 127, MDA 122, MDA 123, MDA 190B
4. Engage in positive and empathic communication techniques.
MDA 120, MDA 122, MDA 190A, MDA 190B
5. Demonstrate the ability to utilize all medical office equipment and resources.
MDA 123, MDA 125, MDA 126, MDA 127, MDA 190A
6. Utilize current standards, terminology, and materials for patient billing, coding, and transcription.
HCA 119, MDA 124, MDA 125, MDA 126, MDA 190A
7. Demonstrate appropriate knowledge and  legal documentation in all areas of medical assistant functions
HCA 103, MDA 121, MDA 124, MDA 127, MDA 190A, MDA 190B
8. Comply with all laws and regulations related to their field and function within the role of the medical assistant as outlined by the certifying bodies and the place of employment.
MDA 120, MDA 121, MDA 190A, MDA 190B
9. Engage in advancing personal knowledge, patient knowledge, and the profession’s knowledge in all aspects of client care
MDA 120, MDA 121, MDA 190A, MDA 190B