Customer Service Management
** Program Inactivated **
This program has been inactivated.
No new students will be accepted into this certificate program.
What can I do with this degree?
Career Options: Advance in your career as a customer service representative
Academic Options: Continue your studies by working toward additional degrees and certificates in business
Important information about the educational debt, earnings, and completion rates of students who attended this program.
Program Requirements 2017-2018
Required Core Courses
|Course #||Course Title||Credits|
|BUS 100||Introduction to Business||3|
|or MGT 122||Supervision|
|CSA 100||Computer Literacy||1|
|MGT 110||Human Relations in Business and Industry||3|
|MGT 130||Retail Analysis||3|
|MKT 100||Customer Service Skills||3|
|SPE 120||Business and Professional Communication||3|
|or WRT 154||Career Communications|