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Program Outcomes - Customer Service Management Certificate

Learning Outcomes

Upon successful completion of the Customer Service Management Certificate program, the learner will be able to:

  1. Perform appropriately the conventional behaviors of professional workers outlined in the skills /rubric.
  2. Listen and speak in a professional manner to customers.
  3. Model appropriate grooming and clothing for a business setting outlined in the skills rubric.
  4. Use appropriate telephone and e-mail customer service procedures.
  5. Demonstrate effective responses to sales questions from consumers.
  6. Exhibit punctuality and an appropriate work ethic.
  7. Describe a sense of professionalism in the workplace.
  8. Complete a variety of basic quantitative activities involving customer service.
  9. Demonstrate appropriate behavior with co-workers.
  10. Participate in role playing activities which simulate customer service challenge.