Program Outcomes - Customer Service Management Certificate
Upon successful completion of the Customer Service Management Certificate program, the learner will be able to:
|1.||Perform appropriately the conventional behaviors of professional workers outlined in the skills /rubric.
MGT 110, MKT 100, CSA 100
|2.||Listen and speak in a professional manner to customers.
|3.||Model appropriate grooming and clothing for a business setting outlined in the skills rubric.
MGT 122, MGT 110, MKT 100
|4.||Use appropriate telephone and e-mail customer service procedures.
MKT 100, CSA 100
|5.||Demonstrate effective responses to sales questions from consumers.
SPE 120, WRT 154, MKT 100
|6.||Exhibit punctuality and an appropriate work ethic.
MGT 130, MKT 100, MGT 110, MGT 122
|7.||Describe a sense of professionalism in the workplace.
BUS 100, MGT 130, MGT 110
|8.||Complete a variety of basic quantitative activities involving customer service.
BUS 100, MKT 100
|9.||Demonstrate appropriate behavior with co-workers.
|10.||Participate in role playing activities which simulate customer service challenge