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West Campus network issues resolved

10/11/18  11:50 a.m.

We are happy to report that the network issues at West Campus have been resolved.  We will continue to monitor the network.  We apologize for this outage and the disruption it has caused.

Several dedicated people from IT as well as our vendor have been working around the clock to find this solution.



History of the Outage:

West Campus computer systems have been experiencing brief, intermittent network problems over the past week.  Earlier problems with telephones appear to be resolved.  Wireless devices are not affected.

We apologize for the situation.  Information Technology staff have been working diligently to resolve the issue.

The latest updates are below.  We will post updates several times a day until all problems have been addressed. 


10/11/18  7:15 a.m.

Last night began testing and redirecting West Campus network traffic to different network equipment.  We will monitor the situation closely today, as we will need to wait for network traffic to build during the day before we can fully test this solution.  The next update will be at 1 p.m. unless circumstances warrant an earlier posting.

Situation Summary:  At this point desktop computers at West Campus have been experiencing brief, intermittent network problems.  Wireless devices are not experiencing any problems, and telephones are not experiencing any problems.  The network issue is limited to the West Campus.  West Campus users with access to wireless devices might prefer to use those until the problem is completely resolved.

10/10/18   4:28 p.m.

We continue to work with the vendor remedy the problem as quickly as possible.  While we have made some improvements, we are actively planning the steps required to fully remedy the problem.  Again, we apologize for the situation.  The next update will be at 10 a.m. tomorrow morning.

10/10/18  10:00 a.m.

The team has seen continuous small improvements as they worked into the evening, but the overall problem persists.  Some services that have inherent buffering (e.g., video streaming) appear to work well now.  However other activities still experience intermittent outages.  The team is currently developing longer-term solutions to the problem.  An additional systems engineer from our consulting firm will be on-site later on today.  The next update will be at 4 p.m. 

10/9/18  4:00 p.m.

The team has been reviewing the network and making routing adjustments throughout the day.  They will continue to work late tonight to try to resolve the intermittent network outages.  We apologize for the inconvenience that this is causing.  The next update will be at 10 a.m. tomorrow morning unless an interim evening update is warranted. 

10/9/18   11 a.m.

The troubleshooting team is still hard at work.  They have made a number of routing and configuration changes, but we are still experiencing intermittent network problems at West Campus.  The team has several of other leads from their investigation that they are following.  We will continue to keep your posted.  The next update will be at 4 p.m.

10/9/18   6:42 a.m.

Our troubleshooting team worked into the evening and identified some routing issues that may have been a source of trouble.  They implemented changes to improve network performance.  The team will be watching the West Campus network closely tomorrow morning as the network load increases when students, faculty and staff come back on-site.  The next update will be by 11 a.m.

10/8/18  4:40 p.m.

Our IT Networking staff are working with the network engineer to troubleshoot the issues causing the intermittent outages.  Our next scheduled update will be by 9 a.m. tomorrow morning.  We will provide an interim update this evening only if warranted.

10/8/18  3 p.m.

A network engineer from one of our vendors has arrived on-site to work with us on the problem.  The next update will be at 5 p.m.

10/8/18  1 p.m.

Maintenance work over the weekend has not resolved West Campus network problems.  Our vendors are working with us to find a permanent solution.  We will post additional information at 3 p.m.