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Administrative & Staff Job Classifications

Class Specification Title:  Support Coordinator

Series:  General Administrative Support - General Support

Levels in series:  1  | 2  | 3 | 4

BAND

GRADE

SUBGRADE

FLSA STATUS:

B

2

4

Non-exempt


CLASS SUMMARY

The Support Coordinator is the fourth level in a four level General Administrative Support - General Support series. Incumbents are responsible for performing a variety of highly advanced level assignments of great complexity working under their own initiative with limited supervision. Incumbents are accountable for significant support duties and providing work leadership to other support staff. The Support Coordinator is distinguished from the Support Specialist by its requirement for broad knowledge of all functions and operations, the requirement to apply independent judgment to solve problems and make decisions for the functions and processes for which they are accountable.

TYPICAL CLASS ESSENTIAL DUTIES

These duties are a representative sample; position assignments may vary.

  1. Provides support to an administrator to include: prepares and reviews reports and documents; attends meetings and takes minutes; oversees office management systems; screens and directs calls. Daily 20%
  2. Organizes, updates and maintains administrator's web calendar, including the scheduling of meetings, travel, and project timelines; coordinates and makes arrangements for special events, seminars, workshops and activities both at the College and outside of the College. Daily 20%
  3. Coordinates and oversees highly confidential matters pertaining to the department and the College. Daily 10%
  4. May supervise other support staff to include; prioritizing and assigning work; ensuring staff is trained; conducting performance evaluations, and making hiring, termination and disciplinary recommendations. Daily 10%
  5. Interprets information, policies and operational procedures to College staff, students, and public officials, outside organizations and entities and general public while providing a high level of customer service. Daily 10%
  6. Researches, analyzes, and prepares various administrative reports. Weekly 10% 
  7. Coordinates and develops informational materials, presentations and communications of various departments or College related publications.; verifying and ensuring accuracy. Monthly 5% 
  8. Functions as a liaison to officials and dignitaries on behalf of the College; Establishes and builds positive working relationships with community agencies and organizations. Arranges for accommodations, plans and coordinates their activities and serves as a College representative during their visit. Monthly 5% 
  9. Monitors and maintains budgets to forecast future costs; reconciles and records financial vouchers and purchase orders, receipts and refunds Monthly 5%
  10. May coordinate use of conference rooms, community room, atrium, cafeteria and occasionally classrooms for internal and external users; maintains public calendars for room use and events. Monthly 5%
  11. Performs other duties of a similar nature or level. As Required. 

POSITION SPECIFIC RESPONSIBILITIES MIGHT INCLUDE:

Not Applicable.

Training and Experience (positions in this class typically require): 
High School Diploma, or General Equivalency Degree, supplemented by related coursework and four years of progressively responsible administrative support experience or two years’ experience as at the Support Specialist, or equivalent level, including lead experience or supervisory course work; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

Licensing/Certification Requirements for some positions in this class may require:

None required.

Knowledge of (position requirements at entry): 

  • Office procedures;
  • Database entry principles;
  • Customer service and public relations principles;
  • Principles of math;
  • Mailing and distribution methods;
  • Training principles;
  • Leadership principles;
  • Basic budget administration principles;
  • Inventory and supply maintenance principles.
  • Basic event planning

Skills in (position requirements at entry):

  • Using computers and software application programs;
  • Preparing complex reports;
  • Preparing business correspondence and documents;
  • Analyzing and responding to sensitive situations;
  • Organizing work and balancing multiple priorities;
  • Maintaining confidential records;
  • Assigning, monitoring, and evaluating work;
  • Monitoring and tracking a budget;
  • Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. 

Physical Requirements:

Positions in this class typically require: talking, hearing, seeing, repetitive motions and fine finger movements – using the fingers to manipulate/handle objects such as typing, sorting papers, activating buttons, sorting/separating small parts.

Sedentary Work: Exerting up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

NOTE:  The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.

Classification History:
Draft prepared by Fox Lawson & Associates LLC (DJG/LM)
Date: 03/01
Updated by Pima Community College : 06/04, 11/2014