Customer Service Management
Certificate
Gain the knowledge and skills to excel as a customer service representative or manager. Complete this program by taking classes exclusively on weekdays, exclusively on evenings, or in a combination of day and evening classes.
Program/Major Code: CRTCSV/CSV
What can I do with this degree?
Career Options: Advance in your career as a customer service representative
Academic Options: Continue your studies by working toward additional degrees and certificates in business
More Information: Review program costs, student debt, on-time graduation and more [view PDF]
Program Requirements
Required Core Courses
| Course # | Course Title | Credits |
| BUS 100 | Introduction to Business | 3 |
| or MGT 122 | Supervision | |
| CSA 100 | Computer Literacy | 1 |
| MGT 110 | Human Relations in Business and Industry | 3 |
| MGT 130 | Improving Customer Service Quality | 3 |
| MKT 100 | Customer Service Skills | 3 |
| SPE 120 | Business and Professional Communication | 3 |
| or WRT 154 | Career Communications | |
| Subtotal | 16 | |