Initiative 7: Strengthen Administrative Operations

Overall Responsibility: Executive Vice Chancellor for Administration

Supports College Goals: 1, 2

Strategy 7.1: Increase public information about College operations

Completion Date:	September 30, 2009
Responsibility:	Executive Vice Chancellor for Administration

Actions:
7.1.1	Research and identify information needs of constituents. Responsibility: Assistant Vice Chancellor for Marketing Supports HLC Core Components: 2c, 5a, 5b, 5c, 5d
7.1.2	Develop appropriate reports and deliver via College Website. Responsibility: Assistant Vice Chancellor for Marketing Supports HLC Core Components: 2c, 5a, 5b, 5c, 5d
7.1.3	Improve public access to Board of Governors information. Responsibility: Assistant Vice Chancellor for Marketing Supports HLC Core Components: 2c, 5a, 5b, 5c, 5d
7.1.4	Increase information on the College Website for constituents wanting to do business with the College. Responsibility: Assistant Vice Chancellor for Finance Supports HLC Core Components: 2c, 5a, 5b, 5c, 5d
7.1.5	Create reports that identify College accomplishments including improved College operations. Responsibility: Executive Vice Chancellor for Administration Supports HLC Core Components: 1c, 2c, 5a, 5b, 5c, 5d

Source of funds: Operating Budget

Strategy 7.2: Systematically assess and address College risk and liability

Completion Date:	March 31, 2010
Responsibility:	Assistant Vice Chancellor for Finance

Actions:
7.2.1	Research best practices of risk management and risk assessment. Responsibility: Assistant Vice Chancellor for Finance, and Assistant Vice Chancellor for Facilities Supports HLC Core Components: 1e, 2a, 2c
7.2.2	Develop college-wide risk assessment tool. Responsibility: Assistant Vice Chancellor for Finance Supports HLC Core Components: 1e, 2c
7.2.3	Develop departmental self-audit procedures. Responsibility: Assistant Vice Chancellor for Finance Supports HLC Core Components: 1e, 2c
7.2.4	Expand employee training program on risk and liability. Responsibility: Vice Chancellor for Human Resources and Special Events Supports HLC Core Components: 1e, 2c
7.2.5	Establish a college-wide asset management system. Responsibility: Assistant Vice Chancellor for Finance, and Assistant Vice Chancellor for Facilities Supports HLC Core Components: 1e, 2c
7.2.6	Develop automated employee separation process to ensure College property is properly managed. Responsibility: Vice Chancellor for Human Resources and Special Events Supports HLC Core Components: 1e, 2c
7.2.7	Enhance communication channels for reporting operational concerns or misconduct. Responsibility: Assistant Vice Chancellor for Finance Supports HLC Core Components: 1e, 2c

Source of funds: Operating Budget

Strategy 7.3: Improve internal operations

Completion Date:	March 31, 2011
Responsibility:	Executive Vice Chancellor for Administration

Actions:
7.3.1	Explore automated electronic solutions to College business processes, emphasizing integrated solutions. Responsibility: Assistant Vice Chancellor for Finance Supports HLC Core Component: 2c
7.3.2	Improve the employee time and leave accounting system through automation. Responsibility: Assistant Vice Chancellor for Finance Supports HLC Core Component: 2c
7.3.3	Develop a college-wide calendar for regular review of Standard Practice Guides and internal procedures. Responsibility: Assistant Vice Chancellor Supports HLC Core Component: 2c
7.3.4	Develop employee rewards program to provide incentives for operational improvements. Responsibility: Vice Chancellor for Human Resources and Special Events Supports HLC Core Components: 2c, 5d
7.3.5	Expand employee training content to emphasize the College’s culture of continuous improvement and data-based decision making. Responsibility: Vice Chancellor for Human Resources and Special Events Supports HLC Core Component: 2c
7.3.6	Investigate, review, and test a document management system. Responsibility: Vice Chancellor for Information Technology Supports HLC Core Component: 2c
7.3.7	Standardize college-wide forms, utilize interactive instruction capabilities, and provide access to forms on College Website. Responsibility: Assistant Vice Chancellor for Finance Supports HLC Core Component: 2c

Source of funds: Operating Budget and Capital Outlay

Strategy 7.4: Expand use of customer feedback tools to improve service delivery

Completion Date:	March 31, 2011
Responsibility:	Executive Vice Chancellor for Administration

Actions:
7.4.1	Create an inventory of existing customer feedback tools and ensure that the appropriate tools are being used to measure feedback. Responsibility: Assistant Vice Chancellor for Academic Services and Vice Provost Supports HLC Core Components: 2c, 4c, 5a, 5c, 5d
7.4.2	Research and develop internal performance measures for administrative operations. Responsibility: Executive Vice Chancellor for Administration Supports HLC Core Components: 2c, 5d
7.4.3	Expand use of customer feedback tools. Responsibility: Assistant Vice Chancellor for Academic Services and Vice Provost Supports HLC Core Components: 2c, 4c, 5a, 5c, 5d

Source of funds: Operating Budget

Strategy 7.5: Strengthen employee training in operational procedures

Completion Date:	March 31, 2011
Responsibility:	Vice Chancellor for Human Resources and Special Events

Actions:
7.5.1	Develop a Financial Professional certification program for College employees. Responsibility: Assistant Vice Chancellor for Finance Supports HLC Core Components: 2c, 4d
7.5.2	Develop online employee training programs to provide timely delivery of procedural information. Responsibility: Vice Chancellor for Human Resources and Special Events Supports HLC Core Components: 2c, 4d
7.5.3	Expand employee training programs to ensure that basic regularly utilized College skills are taught. Responsibility: Vice Chancellor for Human Resources and Special Events Supports HLC Core Components: 2c, 4d
7.5.4	Review supervisor and administrator training programs to ensure adequate training in applicable laws and College policies and processes. Responsibility: Vice Chancellor for Human Resources and Special Events Supports HLC Core Components: 2c, 4d

Source of funds: Operating Budget