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Administrative & Staff Job Classifications

Class Specification Title: Student Services Coordinator

Series: Student Services

Levels in series:  1 | 2 | 3 | 4 | 5 | 6

BAND

GRADE

SUBGRADE

FLSA STATUS:

C

4

3

Exempt


CLASS SUMMARY

The Student Services Coordinator is the fifth level of a six level student services series. Incumbents perform professional level supervisory and managerial duties in planning, directing, and reviewing the activities and operations within the Student Services Center. The Student Services Coordinator is differentiated from the Student Services Advisor by its responsibilities for direct supervision of staff and student services functional area(s). The Student Services Coordinator is differentiated from the Student Services Manager which has full managerial responsibility.

TYPICAL CLASS ESSENTIAL DUTIES

These duties are a representative sample; position assignments may vary.

  1. Supervising employees, which includes: prioritizing and assigning work; conducting performance evaluations; training staff, recommends the hiring, disciplinary actions and termination of staff.   Daily 10%
  2. Researching and resolving more difficult and complex student complaints and issues.  Daily 10%
  3. Provides direct service to students, as required, to implement the SSC.
  4. Assisting in developing planning, and implementing goals and objectives for assigned functional area(s) in Student Services; recommends and administers policies and procedures for service delivery; provides complex support to the Student Services Manager.  Daily 10%
  5. Evaluating operations and processes of assigned area(s); recommends improvements and modifications; prepares related reports.  Daily 10%
  6. Supervising the processing of technical paperwork in functional area(s); ensuring compliance with applicable Federal and state laws and College rules and regulations.  Daily 10%
  7. Monitoring program and operations for assigned functional area to ensure consistency with Campus student services goals, strategic plans, policies, and procedures.  Weekly 10%
  8. Collecting and analyzing a variety of information and statistics relating to assigned functional area and summarizing findings, preparing reports and making recommendations. Weekly 5%
  9. Developing and conducting training seminars or workshops on functional or organizational topics. Weekly 5%
  10. Assisting in developing and monitoring operational budget and allocation of expenditures in an assigned functional area; prepares cost estimates and justifications for budget item recommendations.  Weekly 5%
  11. Collecting and analyzing a variety of information and statistics, preparing reports and making recommendations.  Weekly 5%
  12. Ensures consistency of operations with College policies and practices. Weekly 5%
  13. Collaborates with other Student Services Coordinators and the District Office to provide and improve services to students.  Weekly 5%
  14. Sets area goals and objectives, and measures quality of services.  Weekly 5%
  15. Prepares for and participates in/on a variety of College and community committees, workshops, meetings, training sessions, task forces, and conferences.  Monthly 5%
  16. Performs other duties of a similar nature or level.  As Required

Training and Experience (positions in this class typically require):

Bachelor’s Degree in a related field and three years of progressively responsible experience in the student services, including one year of lead or supervisory experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

Licensing Requirements (positions in this class typically require):

  • None Required.

Knowledge (position requirements at entry):

Knowledge of:

  • Students’ services programs relevant to a higher education setting
  • Supervising principles
  • Student development practices
  • Higher education administration principles
  • Customer service principles
  • Basic budgeting principles
  • Basic accounting principles
  • Desktop computing and applicable software applications
  • Applicable local, state and federal laws and regulations

Skills (position requirements at entry):

Skill in:

  • Monitoring and evaluating employees
  • Prioritizing and assigning work
  • Analyzing and solving problems
  • Developing goals and objectives
  • Technology, desk top computing and applicable software applications
  • Applying, state and federal laws and regulations
  • Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction

Physical Requirements:

Positions in this class typically require: fingering, talking, hearing, seeing and repetitive motions.

Work: Positions are not sedentary. Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.  Jobs require the ability to move around on a frequent basis to perform the duties of the position in an office environment.

Some jobs may require long periods of standing and walking

NOTE: The above classification specification is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department

Classification History:
Draft prepared by Fox Lawson & Associates LLC (DJG/LM) Date: 03/01
Revised by Deans of Student Development and Human Resources: 10/02
Revised by Human Resources: 10/09
Revised by Vice Presidents of Student Development:  11/09