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Administrative & Staff Job Classifications

Class Specification Title: Student Services Advanced Specialist

Series: Student Services

Levels in series:  1 | 2 | 3 | 4 | 5 | 6

BAND

GRADE

SUBGRADE

FLSA STATUS:

B

3

2

Non-exempt


CLASS SUMMARY

The Student Services Advanced Specialist is the third level in a six-level student services series. Incumbents serve as a high level resource specialist in multiple areas of student services making independent determinations and recommendations according to prescribed guidelines. The areas include, but are not limited to:  admissions, advising, assessment and testing, career services, financial aid, graduation services, new student orientation, registration, student self-service stations, veteran’s services and the welcome desk. The Student Services Advanced Specialist is distinguished from the Student Services Specialist by the requirement to make critical decisions over multiple areas of student services which have an impact on student academic success.

TYPICAL CLASS ESSENTIAL DUTIES

These duties are a representative sample; position assignments may vary.

  1. Advising students on policies, procedures, and processes pertaining to multiple functional areas, as well as targeted academic programs or student populations, which include but are not limited to: academic advising, admissions/selective admissions, assessment/testing; career services, financial aid I/II;  graduation services; international student services,  new student orientation; registration; retention of developmental education students, self-service stations and veterans services;  .  Daily 20%
  2. Training and assisting students to navigate the student portal and online student services processes. Daily 15%
  3. Implementing department operational procedures and processes in coordination with the District Office and other campus departments. Weekly 15%
  4. Making decisions and/or recommendations according to complex guidelines for financial aid and advising; evaluating academic transcripts and completing official degree and graduation checks. and prioritizing student service requests. Daily 10%
  5. Providing services to student and the general public by resolving student services complaints and concerns, and responding to a variety of general inquiries and requests. Daily 10%
  6. May serve as a lead to staff to include assigning and monitoring work and providing guidance to student services specialist(s), technicians and others or serving as the resource specialist over multiple areas.
  7. Making recommendations for process changes and improvements; preparing reports and conducting data collection.  Weekly 5%
  8. Organizing transfer fairs, career fairs, projects or activities including training, facilitating workshops.  Quarterly 5%
  9. Participating in setting area goals and objectives.  Quarterly 5%
  10. Performing other duties of a similar nature or level.  As Required

Training and Experience (positions in this class typically require):

Associates Degree and three years experience in various areas within student services or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job. Bachelor’s Degree is preferred.

Positions assigned as G.E.D. Chief Examiner must hold a bachelor’s degree from a nationally accredited college or university and shall have experience in teaching, training, counseling or testing.

Licensing Requirements (positions in this class typically require):

Some positions may require:

  • Valid Arizona Driver’s License
  • G.E.D. Examiner Certification
  • G.E.D. Chief Examiners must pass a background check

Knowledge (position requirements at entry):

Knowledge of:

  • Student services and programs relevant to a higher education setting
  • Academic development principles
  • Customer service principles
  • Desktop computing and applicable software applications
  • Applicable local, state and federal laws, rules, and regulations

Skills (position requirements at entry):

Skill in:

  • Working in multiple student services areas with operational expertise
  • Reading, comprehending, and reviewing student records
  • Critical thinking, decision-making and solving complex problems that cross multiple areas of student services
  • Maintaining security of confidential student records
  • Compiling and creating reports
  • Presenting to the public through oral or written communication.
  • Providing customer service
  • Researching and resolving complex issues and problems
  • Evaluating documents and applications, transcripts and applications
  • Applying applicable federal and state laws, rules, and regulations
  • Desktop computing and applicable software applications
  • Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction

Physical Requirements:

Positions in this class typically require: fingering, talking, hearing, seeing and repetitive motions.

Work: Positions are not sedentary.  Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Jobs require the ability to move around on a frequent basis to perform the duties of the position in an office environment. 

NOTE:

The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.

Classification History:
Prepared by Fox Lawson & Associates LLC (DJG/LM) Date: 03/01
Prepared by Deans of Student Development and Human Resources
Date: 12/02 
Revised by Human Resources: 03/06
Revised by Human Resources and the Vice Presidents of Student Development: 11/09