Administrative & Staff Job Classifications

Class Specification Title: Community Services Officer

Series: Public Safety

CLASS SUMMARY

The Community Service Officer assists the Department of Public Safety in providing safety and security for College facilities, staff, students and general public by performing limited public service and crime prevention work.

TYPICAL CLASS ESSENTIAL DUTIES

These duties are a representative sample; position assignments may vary.

1. Assist Police Officers with patrol and police procedures by patrolling College properties and reporting suspicious or unsafe circumstances. Daily 15% 
2. Assist with the enforcement of College traffic and parking regulations. Daily 15%
3. Prepare reports and issue parking citations.  Daily 15%
4. Process lost and found property following college guidelines. Daily 15%
5. Lock and unlock College facilities to ensure security of college property.  Daily 15%
6. Provide quality customer service to the College community, including students, faculty, staff, and the public.  Daily 15%
7. Support public safety investigations.  Weekly 10%
8. Perform routine clerical duties.  Weekly 5%
9. Perform other duties of similar nature or level. As required

POSITION SPECIFIC RESPONSIBILITIES MIGHT INCLUDE:

Not applicable.

Training and Experience (positions in this class typically require):

High school graduate or General Education Diploma (GED);  minimum 18 years of age; citizen of the United States.

Licensing Requirements (position in this class typically require):

• Valid Arizona Driver License

Knowledge (position requirements at entry):

Knowledge of:

• Basics of traffic and parking control
• Basics of facility security
• Basics of customer service principles
• Practices of maintaining confidentiality and security of property
• Basic electronic communications, including telephone, email, and two-way radio
• Basic math, spelling, and grammar principles
• General record keeping principles
• Modern office procedures
• Use of computers and pertinent computer software

Skills (position requirements at entry):

Skill in:

• Attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and do not interrupt at inappropriate times
• Actively look for ways to help people
• Time management
• Listen to and understand information and ideas presented through spoken words and sentences
• Read and understand information and ideas presented in writing
• Combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)
• Recognize when something is wrong or is likely to go wrong
• Apply general rules to specific problems to produce answers that make sense
• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

Physical Requirements:

Positions in this class typically require: reaching, standing, walking, pushing, grasping, feeling, talking, hearing, seeing, and repetitive motions.

Medium Work:  exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects

Incumbents may be subjected to moving mechanical parts, electrical currents, vibrations, dust, chemicals, workspace restrictions, and intense noises

NOTE: These positions may work various shifts, often working alone, and may include weekends and holidays. Selected candidates will provide a roving patrol covering specific Pima Community College facilities across the College District. Candidates selected will be subject to arrests and warrants check, a review of motor vehicle records, polygraph and will be fingerprinted to obtain a fingerprint clearance card.

Classification History:
Developed by Human Resources: July 2011