Administrative & Staff Job Classifications

Class Specification Title: Information Technology Technician

Series: Information Technology - Technician

Levels in series:  1 | 2 | 3

CLASS SUMMARY

The Information Technology Technician is the second level of a three level information technology technician series. Incumbents perform skilled technical level duties in the operation and support of PC hardware and software, scheduling and controlling computer production processing, the operation and support of telephone PBX and data network equipment, or the maintenance of personal computers in a networked environment. The Information Technology Technician is distinguished from the Information Technology Specialist which has responsibility for performing highly skilled technical level work and has lead responsibility.

TYPICAL CLASS ESSENTIAL DUTIES

These duties are a representative sample; position assignments may vary.

1. Scheduling and delivering computers and equipment needed for academic and administrative purposes; installing, configuring, programming, testing, and/or operating a variety of equipment..  Daily 20%
2. Troubleshooting, tracking and resolving problems; reviewing schedules or work orders for timely and appropriate action; preparing and maintaining daily activity logs.  Daily 20%
3. Performing technical support for end-users.  Daily 15%
4. Maintaining and repairing equipment.  Daily 10%
5. Monitoring systems; taking appropriate corrective action or referring escalated issues to supervisor.  Daily 10%
6. Performing system back-up and restoration procedures..  Daily 5%
7. Compiling information for reports and presentations..  Daily 5%
8. Ordering computer supplies and equipment as directed; assisting with the removal or disposal of outdated supplies and equipment  following established procedures.  Weekly 5%
9. Basic programming of macros, web pages, and other routine applications.  Weekly 5%
10. Organizing, maintaining, verifying, and updating operational procedures and manuals.  Quarterly 5%
11. Performing other duties of a similar nature or level.  As Required

POSITION SPECIFIC RESPONSIBILITIES MIGHT INCLUDE:

Incumbents assigned to a general computer support may be responsible for:

• Running, monitoring, and resolving problems with production and test jobs on computer platforms
• Monitoring system consoles and logs; identifying potential problems related to disk capacity, memory, and system locks
• Performing system back-ups and archiving, including robotics tape library configuration and implementation
• Installing, testing, and maintaining a variety of computer systems hardware and software, including operating systems, utilities, compilers, and third party software .
• Producing and distributing contracts, reports, and other College listings
• Evaluating and resolving production problems
• Receiving, scheduling, controlling, and running computer production processing requests
• Developing and maintaining systems administration databases, including accounts, software licenses, and tracking of software
• Coordinating and performing electronic data transmissions

Incumbents assigned to network support may be responsible for:

• Installing, setting up, programming, testing, and maintaining telephone PBX and data network equipment
• Programming and setting up voice mail and call accounting systems
• Providing technical assistance and instruction on the use of telephones and voice mail to end-users
• Monitoring telephone PBX and data network switch usage
• Respond to and resolve problems associated with voice and data network equipment

Incumbents assigned to customer support may be responsible for:

• Installing, testing, documenting, operating, maintaining, and integrating client computers in a networked environment
• Participating in the design and development of client computer software specifications and standards
• Maintaining, distributing, and documenting software licensing and vendor maintenance agreements
• Training end-users on the use of hardware and software
• Supports software licensing and vendor maintenance agreements

Providing technical assistance to end users

Training and Experience (positions in this class typically require):
High School Diploma, or General Equivalency Degree, and two years computer technical experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

Licensing Requirements (positions in this class typically require):

• None Required.

Knowledge (position requirements at entry):
Knowledge of:

• Applicable hardware, software, and peripheral equipment;
• Basic computer system or data network administration principles;
• Customer service principles;
• Operational documentation techniques;
• Basic programming;
• Basic client/server environment principles;
• Computer or network back-up and restoration principles.

Skills (position requirements at entry):
Skill in:

• Utilizing databases and compiling statistical information;
• Troubleshooting and repairing computer or network hardware, software and peripheral problems;
• Providing end-user support;
• Reading blueprints;
• Communicating technical information to a non-technical audience;
• Configuring and monitoring work stations and servers;
• Performing basic database administration;
• Installing computer or network hardware, software and peripherals;
• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

Physical Requirements:
Positions in this class typically require: stooping, reaching, walking, pushing, pulling, lifting, fingering, talking, hearing, seeing and repetitive motions.

Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Incumbents may be subjected to moving mechanical parts and electrical currents.

NOTE: The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.

Classification History:
Draft prepared by Fox Lawson & Associates LLC (DJG/LM)
Date: 03/01
Revised by Human Resources 05/05