Administrative & Staff Job Classifications

Class Specification Title: Information Technology Supervisor

Series: Information Technology - Professional

Levels in series:  1 | 2 | 3 | 4 | 5 | 6

CLASS SUMMARY

The Information Technology Supervisor is the third level of a six level information technology professional series. Incumbents are responsible for performing supervisory and advanced technical lead duties including overseeing and coordinating IT activities between/among campus(es) and district IT department. The Information Technology Supervisor is distinguished from the Information Technology Manager which is responsible for performing managerial and technical expert level duties for College-wide functions.

TYPICAL CLASS ESSENTIAL DUTIES

These duties are a representative sample; position assignments may vary.

1. Supervises employees to include: prioritizing and assigning work; conducting performance evaluations; ensuring staff are trained; and making hiring, termination and disciplinary recommendations.  Daily 10%
2. Serves as a technical team lead for complex projects related to technology services; ensures procedures and guidelines are followed.  Daily 20%
3. Evaluates, develops, and documents emerging tools, technologies, and standards; analyzes and makes recommendations regarding feasibility; prepares related reports.  Daily 15%
4. Performs needs assessment and recommends or develops systems improvements; defines and develops related end-user training requirements; prepares related documentation.  Daily 15%
5. Performs technical troubleshooting.  Daily 5%
6. Assists in developing and administering the budget for the department; monitors and forecasts expenditures; recommends purchases of equipment; solicits and evaluates bids.  Monthly 10%
7. Coordinates activities among campus(es) and /or district IT services department.  Daily 20%
8. Designs and maintains statistical reports concerning services, inventory, troubleshooting, and the repair and maintenance of computers and network software, hardware and peripherals.  Daily 15%
9. Supervises and administers site servers and computer workstations, which involves: ensuring back-up procedures and security measures are followed, configuring uses, and performing installations and upgrades.  Daily 15%
10. Oversees and enforces software licensing and copyright protection rules and regulations.  Daily 5%
11. Performs other duties of a similar nature or level.  As Required

POSITION SPECIFIC RESPONSIBILITIES MIGHT INCLUDE:

Incumbents assigned to campuses/site may be responsible for:

• Campus or site-based server administration;
• Desktop support;
• First response for client questions and problems;
• Assisting and developing campus or site computer plans;
• Enforcing College-wide standards.

Incumbents assigned to programming and analysis may be responsible for:

• Supervising large projects related to software implementation;
• Providing technical leadership in analysis, design and integration of new technology;

Incumbents assigned to systems support may be responsible for:

• Supervising database administration; or
• Supervising operating systems administration; or
• Supervising operations; or
• Supervising network operations.

Training and Experience (positions in this class typically require):
Bachelor's Degree and three years of high-level technical experience or supervisory experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

Licensing Requirements (positions in this class typically require):

• None Required.

Knowledge (position requirements at entry):
Knowledge of:

• Supervisory principles;
• Project management principles;
• Budget principles;
• Multiple computer operating systems;
• Networking and/or programming principles;
• Software licensing and copyright protection rules and regulations;
• Applicable programming languages.

Skills (position requirements at entry):
Skill in:

• Monitoring and assigning work to employees;
• Strategic thinking;
• Evaluating employees;
• Tracking budgets;
• Prioritizing work;
• Performing needs assessments;
• Designing statistical reports;
• Evaluating hardware and software applications;
• Communicating technical information to a non-technical audience;
• Coding, testing and debugging programs as appropriate;
• Installing, configuring and troubleshooting technological platforms, systems, and/or networks;
• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.
• Troubleshooting complex computer software, hardware, and peripheral problems and providing end-user support for most complex problems.

Physical Requirements:
Positions in this class typically require: fingering, talking, hearing, seeing and repetitive motions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

NOTE: The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.

Classification History:
Draft prepared by Fox Lawson & Associates LLC (DJG/LM)
Date: 03/01