Administrative & Staff Job Classifications

Class Specification Title: Information Technology Specialist

Series: Information Technology - Technician

Levels in series:  1 | 2 | 3 

CLASS SUMMARY

The Information Technology Specialist is the third level of a three level information technology technician series. Incumbents perform highly skilled technical level work and/or lead duties in the area of information technology. This may include operations, administration and support of college-wide systems, programming and other technical work. The Information Technology Specialist is distinguished from the Information Technology Technician by its responsibility for performing skilled level duties and its lead responsibility.

TYPICAL CLASS ESSENTIAL DUTIES

These duties are a representative sample; position assignments may vary.

1. Serving as a lead to staff in providing direction on processes and procedures; scheduling activities; and, monitoring workflow.  Daily 0%-15%
2. Troubleshooting computer software, hardware, and network problems and determining the appropriate means for rectifying the situation; performing complex maintenance and repair of computer software, hardware and peripherals; contacting service contractors for major hardware malfunctions; scheduling and overseeing regular computer preventive maintenance.  Daily 20%
3. Operating and/or administering servers, computer workstations, and/or network equipment, which includes; ensuring back-up procedures and security measures are followed, configuring users, and performing installations and upgrades..  Daily 25%
4. Providing information and guidance to College employees on technology systems and techniques, applications, utilities, operation, and uses of computer hardware, software and peripheral equipment.  Daily 20%
5. Working with staff and other College departments to develop and document methods and processes in an effort to improve product quality and client satisfaction.  Weekly 5%
6. Evaluating processing methods, systems, and documentation for deficiencies; initiating corrective action; oversees and coordinating work completed by contractors and/or outside agencies..  Daily 5%
7. Preparing and reviewing a variety of reports; identifying trends; recommending solutions and resources. Daily 10%
8. Maintaining records of work activities and documents recurring, difficult or complex problems.  Daily 10%
9. Basic programming of macros, web pages and other routine applications.  Weekly 5%
10. Performing other duties of a similar nature or level.  As Required

POSITION SPECIFIC RESPONSIBILITIES MIGHT INCLUDE:

• Incumbents assigned to operations may be responsible for:
  • Monitoring reported problems with production and test jobs on all computer platforms
  • Monitoring disk capacity, memory, and system locks
  • Overseeing and participating in the installation, testing, and maintenance of a variety of computer systems hardware and software, including operating systems, utilities, compilers, and third party software
  • Install, operate and/or administer college-wide support services and related equipment

Incumbents assigned to network support may be responsible for:

• Overseeing and participating in the installation, set-up, programming, and maintenance of telephone PBX and data network equipment
• Providing complex technical assistance and instruction on use of telephones and voice mail to end-users
• Interfacing with vendors and external contractors regarding voice and data network equipment
• Maintaining a database concerning services, troubleshooting, repair, upgrades, and maintenance of software, telephone and data network systems

Incumbents assigned to client services may be responsible for:

• Overseeing and participating in the installation, testing, maintenance, and integration of personal computers in a network environment
• Overseeing operational aspects of a support call center
• Designing and developing of software specifications and standards
• Supports software licensing and vendor maintenance agreements
• Providing application programming support

Training and Experience (positions in this class typically require):
High School Diploma or General Equivalency Degree, and three years of appropriate technical experience, including rudimentary programming experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above. Associate's Degree preferred.

Licensing Requirements (positions in this class typically require):
Positions may require:

• A+ Computer Certification or equivalent certification.
• Certified Software Manager (CSM) certificate.

Knowledge (position requirements at entry):
Knowledge of:

• Applicable equipment and software applications
• Recordkeeping principles
• Computer operating systems
• Basic principles of computer systems design and/or data communication;
• Basic systems, network and/or database administration principles
• Basic understanding of software licensing and copyright protection rules and regulations

Skills (position requirements at entry):
Skill in:

• Troubleshooting complex computer or software problems
• Prioritizing work
• Monitoring and assigning work
• Maintaining records
• Preparing reports
• Reading, interpreting, and applying computer technical documentation and manuals
• Communicating technical information to a non-technical audience
• Installing, repairing, and maintaining network and/or computer hardware, software and peripherals
• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction
• Analyzing and problem solving
• Exercise initiative and apply independent judgment

Physical Requirements:
Positions in this class typically require: stooping, reaching, walking, pushing, pulling, lifting, fingering, talking, hearing, seeing and repetitive motions.

Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Incumbents may be subjected to moving mechanical parts and electrical currents.

NOTE: The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.

Classification History:
Draft prepared by Fox Lawson & Associates LLC (DJG/LM)
Date: 03/01
Revised by Human Resources 05/05