Administrative & Staff Job Classifications

Class Specification Title: Information Technology Manager

Series: Information Technology - Professional

Levels in series:  1 | 2 | 3 | 4 | 5 | 6   

CLASS SUMMARY

The Information Technology Manager is the sixth level of a six level information technology professional series. Incumbents perform management level duties in supervising, overseeing, and coordinating College-wide information technology activities. The Information Technology Manager is distinguished from the Information Technology Supervisor by its management level responsibility over a broad spectrum of college-wide information technology functions.

TYPICAL CLASS ESSENTIAL DUTIES

These duties are a representative sample; position assignments may vary.

1. Supervising employees to include: prioritizing and assigning work; conducting performance evaluations; ensuring staff is trained; and making hiring, termination and disciplinary recommendations  Daily 20%
2. Managing, prioritizing and coordinating complex technical support activities between campus sites and District information technology services department.  Daily 20%
3. Troubleshooting complex computer software, hardware, or networking problems and providing related end-user support.  Daily 20%
4. Representing the department with vendors, consultants, and clients.  Daily 10%
5. Participating in a variety of meetings at various campus sites to assist in determining technology needs for present and future uses.  Weekly 10%
6. Preparing and reviewing a variety of reports concerning the overall status of projects and work in progress.  Weekly 10%
7. Preparing and administering the departmental budget; forecasts anticipated expenses for capital equipment; approves expenditures. Weekly 5%
8. Assisting in developing goals and objectives for assigned areas and department; assisting in developing the work plan; managing and monitoring adherence to work plan; develops and implements operational procedures and guidelines. Monthly 5%
9. Performs other duties of a similar nature or level.  As Required

POSITION SPECIFIC RESPONSIBILITIES MIGHT INCLUDE:

Incumbent assigned to client support may be responsible for:

• Managing college-wide helpdesk;
• Managing and maintaining college-wide software license agreements;
• Developing and implementing standards and guidelines for college-wide desktop and notebook hardware and software selection;
• Developing and maintaining desktop security guidelines; 

Incumbent assigned to network support may be responsible for:

• Managing and coordinating College-wide voice, video, and data network services and related components;
• Managing the mechanical and technical operation of network and communication systems.

Incumbent assigned to technical infrastructure support may be responsible for:

• Managing and coordinating activities for College-wide computer operations, production and processing, enterprise database administration, systems administration and security administration
• Overseeing environmental requirements for the data center

Incumbent assigned to programming support may be responsible for:

• Managing software development, testing, implementation, and maintenance for College-wide applications
• Defining methods of programming techniques
• Establishing and monitoring a standards quality assurance program and code documentation program to ensure systems development and maintenance integrity and efficiency
• Design and deliver software solutions to meet College objectives

Training and Experience (positions in this class typically require):
Bachelor's Degree and two years experience in relevant technical areas; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

Licensing Requirements (positions in this class typically require):

• Certified Software Manager (CSM) may be required for some positions.

Knowledge (position requirements at entry):
Knowledge of:

• Supervisory principles
• Management principles
• Budget principles
• Technological trends
• Work plan development techniques
• Project management principles
• Staff and project scheduling techniques
• Enterprise hardware and software systems
• Analysis and critical thinking
• Advanced programming languages and techniques
• Software licensing and copyright protection rules and regulations

Skills (position requirements at entry):
Skill in:

• Contract management
• Monitoring and evaluating employees
• Prioritizing and assigning work
• Managing projects
• Preparing schedules and time-lines
• Providing end-user support for the most complex problems
• Monitoring budgets
• Preparing reports
• Communicating technical information to a non-technical audience
• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction

Physical Requirements:
Positions in this class typically require: stooping, reaching, walking, pushing, pulling, lifting, fingering, talking, hearing, seeing and repetitive motions.

Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

Incumbents may be subjected to electrical currents.

NOTE: The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.

Classification History:
Draft prepared by Fox Lawson & Associates LLC (DJG/LM)
Date: 03/01
Revised by Human Resources 05/05